In a previous blog post we discussed how adding a Frequently Asked Questions section to your module can help to simplify your online delivery: https://blogs.tees.ac.uk/lteonline/2020/04/29/simplify-your-online-teaching-approach/
The following are a few simple ways in which you could add a FAQ section to your module.
Add a FAQ item to your module menu
One of the easiest ways to create a FAQ section would be to make a new area similar to Learning Materials. Each question would be the title of a Content Item, and the answer would be the content item itself. To do this simply add a new Content Area called FAQ to your module menu, go into the new FAQ area then click on Build Content and then select Item. You can then add the question and answers into the text box before clicking Submit. Remember to make the FAQ link on the menu available to students if you haven’t already.
You can also utilise Padlet to create your FAQ section. By using Padlet it means that your students can post questions and their classmates can see your response. This reduces the amount of repeated questions being asked, as students can check the Padlet wall before asking a question to check whether it has already been answered. For more information on embedding Padlet in Blackboard, try this help guide: https://eatsupport.tees.ac.uk/staff/knowledgebase/html-embed-code/
Repurpose the Glossary Tool
Another way to create a FAQ section would be to repurpose the glossary tool in your module. To access this, click on Course Tools and then Glossary. Clicking on Create Term allows you to add questions in alphabetical order. You can add the question into the ‘term’ box and then answer in the ‘definition’ box. When you’ve added all of your terms make a link to the Glossary tool either on the menu or somewhere easy to find in your module, without a link to it students won’t be able to see your FAQ. By using the Glossary tool in this way, your students are able to browse through the questions in a more structured and ordered way.
Using the discussion board feature creates a searchable tool for your FAQs, whilst also getting your students involved in a similar way to Padlet. Students are able to ask a question, and yourself or their fellow students can answer the question and see each others responses. For more information on creating discussion boards, try this help guide: https://eatsupport.tees.ac.uk/staff/knowledgebase/discussion-boards/
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