This session will focus on information for student facing staff who might be presented with a student in distress. The session aims to inform staff about strategies they can use to de-escalate a situation and what questions to ask to find out relevant information to refer appropriately. Boundaries will be explored so that staff feel confident about appropriate actions when managing a potential crisis situation and can identify when specialist intervention is required. The session will inform staff how to refer to appropriate services both within TU and externally.

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