Talking about mental health isn’t always easy – so being a calm, compassionate listener can make a real difference to someone who’s struggling.
Here are six practical tips to help you support someone who starts a conversation about their mental health shared by Rachael Rice, Student Adviser (Mental Health and Autism) at Teesside University.
1. Create a safe, comfortable space
When someone opens up, the most important thing you can do is try to make them feel comfortable.
You can create a safe space physically by choosing a calm and private environment for your conversation. You can also make someone feel at ease by clearly communicating that you’re here to listen to and support them.
2. Listen without judgement
You don’t need to have the perfect response. What matters most is listening with patience and empathy.
Give them time to express themselves and avoid interrupting or rushing to offer solutions. Simply showing that you’re present and willing to listen can be incredibly reassuring.
3. Validate their feelings
It can be tempting to reassure someone by saying things like “don’t worry” or “you’ll be fine” but these phrases can sometimes make people feel dismissed.
Instead, try to acknowledge their experience. Let them know their feelings are valid, even if you don’t fully understand or relate to what they’re going through.
4. Explore support options together
You don’t need to have all of the answers. You can explore different kinds of support together, whether it be wellbeing activities or professional services.
Helping someone to think about their next steps can have a significant impact on how they’re feeling.
5. Stay connected
A single conversation can mean a lot, but ongoing support can make an even bigger difference.
Checking in or arranging a follow‑up chat can help someone feel less alone.
6. Look after yourself
When someone you care about opens up about their struggles, it can be difficult and upsetting for you too.
It’s important that you keep making time for yourself and looking after your own mental wellbeing.
Supporting someone who opens up about their mental health is a meaningful act of care. You don’t need to be an expert – just being present, patient, and compassionate can have a real impact.
If you know a Teesside University student who needs support, encourage them to get in touch with the Student Life team to speak to someone and make an appointment. They can also access confidential support 24/7 through the Student Assistance Programme.
For urgent help, call the emergency services on 999.
You may be interested in this blog about how to start a conversation about your mental health.