EDAS submission – Missing fonts within the PDF during submission issue

This is a common error we have seen. Please use these steps to resolve:

  1. Open the PDF
  2. Select File -> Print
  3. Set the printer as Adobe PDF
  4. Click on properties
  5. Click the tab “Adobe PDF Settings”
  6. Uncheck “Rely on system fonts only; do not use document fonts”
  7. Click on the Edit… after Default Settings
  8. Click on Fonts, add those missing fonts to “Always Embed” or remove any fonts from “Never Embed”
  9. Save the new settings file
  10. Print the PDF with the new settings and upload